Privacy Policy

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This privacy notice explains how My Neuro Coach collects, uses, and protects your personal information. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured it will only be used in accordance with this privacy statement.  

Information We Collect

We may collect the following information:  

• Name  
• Contact information, including email address  
• Demographic information, such as postcode, preferences, and interests  
• Other information relevant to customer surveys and/or offers  

How We Use Your Information

We require this information to understand your needs and provide you with better service, and in particular for the following reasons:  

• Internal record keeping  
• To improve our products and services  
• To send periodic promotional emails about new services, special offers, or other information we think you may find interesting  

Security of Your Information

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect. 

How & When Is Information Collected?

Information is collected from any enquiries over the phone, via the website, email, social media or directly from you face to face. Our website also uses cookies (see “Use of cookies” section below) and collects IP addresses (which means a number that can uniquely identify a specific computer or other device on the internet). We also collect personal information when you send us feedback and complete customer surveys.

Use of Cookies

A cookie is a small text file which is placed onto your computer (or other electronic device such as a mobile telephone or tablet) when you use our website. We use cookies on our website. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify you individually. We use analysis software to look at IP addresses and cookies to improve your experience as a user of our website. We do not use this information to develop a personal profile of you. If we do collect personally identifiable information, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Reasons We Can Collect & Use Your Information

We rely on a different lawful basis for collecting and using personal data in different situations.

Contracts

Where you make enquiries about the services we provide, before you become a customer with us, we need to collect personal information about you so that we can take steps to enter into a contract with you. Once you have become a customer, we need to collect and use personal information to provide services to you and to claim our right to be paid in return for our services, under our standard terms of business/contract with you. This includes collecting and using your personal information to:

• Enable us to follow up on enquiries made by you in relation to therapies with us in accordance with industry guidelines and to give you our quote;
• Prepare an agreement with you;
• Manage any accounts you hold with us;
• Contact you for reasons related to the service you have signed up for or to provide information you have requested;
• Deal with payment for our services;
• Notify you of any changes to our website or to our services that may affect you
• Resolve disputes or collect overdue payments.

Legitimate Business Interests

Our priority is to make sure we give a high quality and fulfilling service to customers and to follow up effectively on enquiries even though we accept that not all enquiries will lead to a business relationship or contract. We collect personal information to:

• Follow up on enquiries in accordance with industry guidelines and provide quotes for room hire/details of services;
• Conduct research and analyse website visitor behaviour patterns;
• Customise our website and its content to your particular preferences;
• Improve our services;
• Detect and prevent fraud;
• Prevent offensive, inappropriate or objectionable content being sent to or posted on our websites or to stop any other form of disruptive behaviour.

If for any reason you change your mind, you can email or write to us and have this person taken off your account as an alternate contact person.

If you provide us the details of a person who we can contact for a job reference, we may contact that person in connection with your application. 

Keeping Your Personal Information Secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those people processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. 

For security reasons we cannot disclose all measures undertaken however we are able to comment that our organisation always seeks to comply with GDPR, and we will use technical measures to safeguard your personal data.

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable supervisory body of a suspected data breach where we are legally required to do so.

While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us.

Transfers of Personal Information Outside of EEA

We will not transfer your personal data outside of the United Kingdom OR European Economic Area or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

How Long is Your Information Kept?

We will usually hold your personal information as a customer on our system for the period we are required to retain this information by applicable UK law.

Your Rights

Under the General Data Protection Regulation, you have a number of important rights. These include the following rights:

• Request a copy of your information which we hold (subject access request);
• Require us to correct any mistakes in your information which we hold;
• Require the erasure of personal information concerning you in certain situations
• Require us to stop contacting you for direct marketing purposes;
• Object in certain other situations to our continued processing of your personal information;
• Restrict our processing of your personal information in certain circumstances;
• Object to decisions being taken by automated means which produce legal effects concerning you or which affect you significantly; and
• Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible.  

How to Contact Us

If you have any questions about this privacy policy or your personal data, please contact us at:  

My Neuro Coach

74 The Hundred

Romsey

SO51 8BX

Email: info@myneurocoach.co.uk  

Phone: 07748 964308

Note: This privacy notice was published in January 2025.